Happy PlaceHappy Place
Buy onlineCall usCall us: 01422 395 895Menu
Happy PlaceHappy Place
Buy onlineCall us 01422 395 895Close

Existing customers

Home > How to make a claim

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General


Customer service line
01422 395 895
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 397 735
Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
01422 395 895
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Call us about a claim?


Click here to learn more about our claims process

Claims helpline (weekdays 9am-5pm)
01422 861 828
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Policy documents

Main Documents


Download PDF Policy booklet

Full details and the terms and conditions of your touring caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our touring caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your touring caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Happy Place and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover


A summary of the key information relating to your caravan insurance policy add ons.

Download PDF Legal optional add on (IPID)

Renewals

How to renew your policy


If you'd like to discuss your renewal with an adviser


Call our renewals helpline: 01422 397 735
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without amending your policy please use one of these methods


If you don’t need to make any changes to your policy, you can now renew online.

Renew online today

Alternatively, please pay for your policy using online banking (see 'ways to pay').


3 ways to pay for your renewal


Please note we don’t charge a fee for use of a credit card


If you'd prefer to spread the payment of your touring caravan insurance over 12 monthly payments, rather than pay in one lump sum, simply call us with your bank details


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


Please forward your cheque made payable to "Happy Place Insurance" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide

Download our handy Touring Caravan Insurance Renewal Guide
Click above to download details of how to renew your touring caravan insurance cover.


Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 395 895 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays. If you need to tell us your CRiS or VIN number, please use the form below.

CRiS

Send us your CRiS identification number

Fields marked with an * are compulsory






How can I find my caravan's CRiS number?


  • From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You’ll find a master window label in the nearside front window’s bottom left hand corner. There’s also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.
  • 1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG’.
  • Folding campers and trailer tents should have a chassis number on the A frame also.

Still having trouble finding your VIN, CRiS number or chassis number? Call our friendly expert insurance advisers on

Making a claim

Report your claim

If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.

Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.

When you register your claim
To help us process your claim quicker, have the following details to hand:

  • Your RSA policy number
  • What happened and where
  • The time and date of the incident or loss
  • Details of the loss or damage

Make a new claim   Track an existing claim


If you would prefer to speak to someone please call 01422 861 828 (open weekdays 9am-5pm)


Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:


  • Protect your caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Happy Place Claims Liaison team on 01422 396 813 (weekdays 9am-5pm) or by emailing claims@happyplace.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.